Troubleshooting
Here are a few common issues people have run into, and how to solve them. If this page doesn’t solve your problem, you can get additional help at help.pixelandtonic.com.
Playa is just displaying an unstyled list of my entries.
Reason: Playa’s CSS and Javascript files aren’t getting loaded properly.
How to fix
- Make sure that you’ve uploaded your themes/third_party/playa/ folder correctly.
- Go to Admin → General Configuration, and make sure that the “URL to your ‘themes’ folder” setting is correct.
The Keyword filter isn’t working
Reason: Playa’s Javascript is having trouble communicating with the Playa module via AJAX.
How to fix
- Go to Admin → General Configuration, and make sure that your “URL to your ‘themes’ folder” setting is either root-relative (e.g. “/themes/”) or uses the exact same domain as the one in your browser’s address bar. Note that “http://example.com” and “http://www.example.com” are considered different domains.
- Open up your .htaccess file, and try temporarily disabling any rewrite rules you have in there.